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Frequently asked questions

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1. What is included in the SoloSoothe Rewards Membership?

As a member, you get lifetime free shipping, a 10% discount on every order, exclusive access to our VIP product catalog with discounts up to 90%, early access to new launches, and special gifts like eBooks and priority customer support.

2. How was I enrolled in the membership program?

During checkout, the SoloSoothe Rewards free 30-day trial was pre-selected as an option. You had the choice to uncheck this box if you did not wish to participate. By leaving it selected, you received an immediate 10% discount on your order, free shipping, and access to all membership benefits during the trial period, at no cost. After 30 days, the membership auto-renews for $39.99/month unless canceled.

3. Can I cancel my membership anytime?

Yes, you can cancel your membership anytime during the trial period or afterward to avoid future charges. Simply submit your cancellation request using this form, and it will be processed immediately.

4. Will I be charged after canceling my membership?

No. Once your membership is canceled, you won’t be charged again. However, past charges for already provided benefits are non-refundable, as outlined in our terms and conditions.

5. Can I still access the benefits after canceling my membership?

Once your membership is canceled, you will no longer have access to the benefits, including free shipping, the 10% discount, and the VIP product catalog.